The Crapometer
Britain's worst, by popular demand.
FINE
SHODDY
CRAP
65
%
😤 National Crap Index — Proper Shoddy
Reigning champion of crap:
Evri (Hermes)
All
Broadband & Mobile
Energy
Water
Trains
Airlines
Parcels & Post
Shopping
Gov & Councils
Banks
TV & Streaming
Other
1
Evri (Hermes)
🔥 Dumpster Fire
Parcels & Post
89%
255 votes
💩 Crap
👍 Actually fine
2
Avanti West Coast
🔥 Dumpster Fire
Trains
88%
225 votes
💩 Crap
👍 Actually fine
3
Ticketmaster
🔥 Dumpster Fire
Shopping
88%
225 votes
💩 Crap
👍 Actually fine
4
TalkTalk
🔥 Dumpster Fire
Broadband & Mobile
88%
220 votes
💩 Crap
👍 Actually fine
5
Yodel
🔥 Dumpster Fire
Parcels & Post
87%
215 votes
💩 Crap
👍 Actually fine
6
Thames Water
🔥 Dumpster Fire
Water
87%
210 votes
💩 Crap
👍 Actually fine
7
Southern Water
💩 Utter Crap
Water
84%
175 votes
💩 Crap
👍 Actually fine
8
TransPennine Express
💩 Utter Crap
Trains
84%
175 votes
💩 Crap
👍 Actually fine
9
Northern
💩 Utter Crap
Trains
83%
195 votes
💩 Crap
👍 Actually fine
10
Southern (GTR)
💩 Utter Crap
Trains
83%
190 votes
💩 Crap
👍 Actually fine
11
DVLA
💩 Utter Crap
Gov & Councils
79%
200 votes
💩 Crap
👍 Actually fine
12
Wizz Air
💩 Utter Crap
Airlines
78%
190 votes
💩 Crap
👍 Actually fine
13
Virgin Media
💩 Utter Crap
Broadband & Mobile
77%
230 votes
💩 Crap
👍 Actually fine
14
Wish
💩 Utter Crap
Shopping
77%
165 votes
💩 Crap
👍 Actually fine
15
Student Finance England
💩 Utter Crap
Gov & Councils
77%
165 votes
💩 Crap
👍 Actually fine
16
HMRC
💩 Utter Crap
Gov & Councils
76%
195 votes
💩 Crap
👍 Actually fine
17
Scottish Power
💩 Utter Crap
Energy
74%
200 votes
💩 Crap
👍 Actually fine
18
Sports Direct
💩 Utter Crap
Shopping
73%
190 votes
💩 Crap
👍 Actually fine
19
British Gas
💩 Utter Crap
Energy
72%
220 votes
💩 Crap
👍 Actually fine
20
Vodafone
💩 Utter Crap
Broadband & Mobile
71%
210 votes
💩 Crap
👍 Actually fine
21
SHEIN
💩 Utter Crap
Shopping
70%
170 votes
💩 Crap
👍 Actually fine
22
TV Licensing
💩 Utter Crap
Gov & Councils
70%
170 votes
💩 Crap
👍 Actually fine
23
TUI
😤 Proper Shoddy
Airlines
69%
185 votes
💩 Crap
👍 Actually fine
24
Passport Office
😤 Proper Shoddy
Gov & Councils
68%
160 votes
💩 Crap
👍 Actually fine
25
Ryanair
😤 Proper Shoddy
Airlines
66%
240 votes
💩 Crap
👍 Actually fine
26
BT
😤 Proper Shoddy
Broadband & Mobile
65%
230 votes
💩 Crap
👍 Actually fine
27
Parcelforce
😤 Proper Shoddy
Parcels & Post
64%
170 votes
💩 Crap
👍 Actually fine
28
Three
😤 Proper Shoddy
Broadband & Mobile
63%
190 votes
💩 Crap
👍 Actually fine
29
OVO Energy
😤 Proper Shoddy
Energy
63%
190 votes
💩 Crap
👍 Actually fine
30
Anglian Water
😤 Proper Shoddy
Water
63%
150 votes
💩 Crap
👍 Actually fine
31
E.ON Next
😤 Proper Shoddy
Energy
59%
185 votes
💩 Crap
👍 Actually fine
32
Currys
😤 Proper Shoddy
Shopping
59%
185 votes
💩 Crap
👍 Actually fine
33
Yorkshire Water
😤 Proper Shoddy
Water
56%
150 votes
💩 Crap
👍 Actually fine
34
Sky
😤 Proper Shoddy
Broadband & Mobile
55%
200 votes
💩 Crap
👍 Actually fine
35
British Airways
😒 A Bit Pants
Airlines
54%
220 votes
💩 Crap
👍 Actually fine
36
HSBC
😒 A Bit Pants
Banks
54%
185 votes
💩 Crap
👍 Actually fine
37
EDF
😒 A Bit Pants
Energy
53%
180 votes
💩 Crap
👍 Actually fine
38
Greater Anglia
😒 A Bit Pants
Trains
53%
150 votes
💩 Crap
👍 Actually fine
39
Royal Mail
😒 A Bit Pants
Parcels & Post
52%
230 votes
💩 Crap
👍 Actually fine
40
easyJet
😒 A Bit Pants
Airlines
50%
200 votes
💩 Crap
👍 Actually fine
41
EE
😒 A Bit Pants
Broadband & Mobile
50%
190 votes
💩 Crap
👍 Actually fine
42
Barclays
😒 A Bit Pants
Banks
50%
190 votes
💩 Crap
👍 Actually fine
43
O2
😒 A Bit Pants
Broadband & Mobile
50%
185 votes
💩 Crap
👍 Actually fine
44
NatWest
😒 A Bit Pants
Banks
49%
185 votes
💩 Crap
👍 Actually fine
45
DPD
🙄 Mildly Annoying
Parcels & Post
24%
200 votes
💩 Crap
👍 Actually fine
46
Monzo
🙄 Mildly Annoying
Banks
22%
190 votes
💩 Crap
👍 Actually fine
47
Octopus Energy
😇 Actually… Alright
Energy
16%
200 votes
💩 Crap
👍 Actually fine
48
first direct
😇 Actually… Alright
Banks
16%
170 votes
💩 Crap
👍 Actually fine
Someone missing from the wall of shame?
Add the company that ruined your week.
Company name
Category
Broadband & Mobile
Energy
Water
Trains
Airlines
Parcels & Post
Shopping
Gov & Councils
Banks
TV & Streaming
Other
Your gripe (optional)
Name & shame →
A bit of fun. Scores are public opinion and user votes — not statements of fact.
One vote per company per browser. Play nice.
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